FAQs Page

By default, the last used shipping address will be saved into to your Salman ELectronics account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at orders@salmanelectronics.com

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

Members who ship their orders within Karachi should expect to receive their orders within five (2) to ten (4) working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

The flat-rate handling fee is Rs.2000 and it is only applicable to normal samples. For free samples, they are fully paid for and there are no additional charges to deliver the free samples.

Handling fee covers the delivery, material, labour and logistics cost to support the sampling service. You can redeem up to 4 different samples in each checkout and it is likely that you will find samples bundle with larger supply (up to 1-week supply) on salmanelectronics.com.

At the moment, we only accept Direct Bank Transfer and Cash On Delivery.

We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at orders@salmanelectronics.com (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event that the sample you’ve received is unsatisfactory in any way you perceive, we will require photo proof of the sample and your D.O (Delivery Order) as well and you may be required to send us back the sample for close inspection and review before a decision is made to re-send a sample to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.

2. In the event that you receive an expired product, we will require clear photo proof of the sample and its expiry date for close inspection and review before a decision is made to re-send a sample to you at no cost, subject to availability.

3. In the event that you’ve received the wrong sample, we will require photo proof of the wrongly sent sample and D.O (Delivery Order) and after reviewing, we’ll re-send the correct sample to you at no cost, subject to availability.

4. In the event you’ve received your order with a missing sample, we will require you to email us a clear photo proof of your D.O (Delivery Order) to orders@salmanelectronics.com and after which, kindly give us a call at (+65) 68440092 and our customer service officer will attend to you to find out more before a decision is made to re-send the missing sample to you at no cost, subject to availability.

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